Refund and Returns Policy

Return and Refund Policy
Thank you for shopping with thechantnews.com! We are dedicated to providing high-quality products and an exceptional shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Policy

1.1 Eligibility for Returns:

• Timeframe: Returns must be requested within 12 days from the date of delivery.
• Condition: Items must be in their original, unused, and undamaged condition with all tags, labels, and packaging intact.
• Exclusions: Certain items are not eligible for return, including [personalized items, perishable goods, and intimate apparel]. Please refer to product descriptions or contact customer service for specific details.

1.2 Return Process:

• Initiate Return: Contact our customer service team at support@thechantnews.com to request a return authorization. Please include your order number and the reason for the return.
• Return Instructions: Once authorized, you will receive detailed instructions on how to return your item(s). You may need to use a designated carrier or return shipping label.
• Ship the Item: Securely pack the item and send it to the address provided in the return instructions.

1.3 Return Shipping Costs:

• Standard Returns: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.
• Prepaid Labels: In some cases, we may provide a prepaid shipping label. The cost of return shipping will be deducted from your refund.

2. Refund Policy

2.1 Processing Refunds:

• Timeframe: Once we receive your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.
• Refund Amount: The refund will cover the purchase price of the item(s) minus any applicable shipping costs or restocking fees.

2.2 Restocking Fees:

• Restocking Fees: A restocking fee of up to 10% of the item’s purchase price may be applied to certain returns. This will be clearly communicated to you during the return authorization process.

2.3 Exchanges:

• Policy: We do not offer direct exchanges. To exchange an item, please return the original item and place a new order for the desired product.

2.4 Defective or Incorrect Items:

• Procedure: If you receive a defective or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or full refund, including return shipping costs.

3. Contact Information

For any questions or concerns regarding returns and refunds, please contact us at:

• Email: support@thechantnews.com

We appreciate your business and are here to help ensure your shopping experience is smooth and satisfactory. Thank you for choosing thechantnews.com!