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Customer Support Engineer(Online)

shivaayinfosoft

$5,500.00 - $6,600.00 / year
Application ends: July 30, 2024
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Job Overview

  • Date Posted
    June 27, 2024
  • Offered Salary
    $5,500.00 - $6,600.00 / year
  • Expiration date
    July 27, 2024
  • Experience
    1 Year
  • Industry
    Banking
  • Qualification
    Bachelor Degree
  • Career Level
    Executive

Job Description

About Us:

Join a dynamic and innovative team dedicated to delivering exceptional customer support. We are seeking a motivated and enthusiastic Technical Support Specialist to help resolve technical issues and enhance customer satisfaction.

Key Responsibilities:

  • Troubleshoot & Resolve: Research, diagnose, and identify solutions to all service requests received via email, telephone, and chats.
  • Understand the Problem: Ask targeted questions to quickly understand the root of the problem.
  • Track Issues: Manage and track all issues through to resolution within agreed time limits.
  • Guide Clients: Talk clients through a series of actions until technical issues are resolved, via phone, email, or chat.
  • Escalate Complex Issues: Properly escalate unresolved issues to appropriate internal teams (e.g., Technology Teams).
  • Customer Feedback: Provide prompt and accurate feedback to customers.
  • Resource Utilization: Refer to internal databases or external resources for accurate technical solutions.
  • Documentation: Compile and document all issues and resolutions in a timely and accurate manner.
  • Prioritize Tasks: Prioritize and manage multiple open issues simultaneously.
  • Follow-Up: Ensure issues do not reoccur by following up with clients after troubleshooting.
  • Reporting: Prepare accurate and timely reports.
  • Summary Documentation: Document every issue/problem encountered with a summary of the issue and the solution provided.

Desired Candidate Profile:

  • Experience: 1-3 years of experience in Customer Support.
  • Skills: Excellent problem-solving and communication skills. Ability to provide step-by-step technical help, both written and verbal.
  • Learning: Desire and enthusiasm to learn new technologies/skills and apply them effectively.
  • Organization: Ability to work on multiple projects under tight deadlines with solid organizational and time management skills.
  • Teamwork: Ability to work independently or as part of a team, enjoying collaboration across cross-functional and culturally diverse teams.
  • Preferred: Knowledge or prior experience in Commerce/Accounts.

Preferred Qualifications:

  • Education: Bachelor’s degree (Preferred)
  • Experience: 1 year of total work experience in customer service
  • Languages: Proficiency in English, Hindi, Kannada, Telugu, and Tamil.

If you are a proactive individual with a passion for customer support and a knack for solving technical issues, we want to hear from you! Join us and be a part of a team where your contributions are valued and your professional growth is encouraged.

Note:

  • Female candidates are preferred for online support.
  • Freshers can also apply.

Job Type: Full-time

Pay:

Offered Salary
$5,500.00 – $6,600.00 / year

Benefits:

  • Provident Fund

Shift:

  • Day shift
  • Fixed shift

Education:

  • Bachelor’s (Required)

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • Hindi (Required)
  • English (Required)
  • Kannada (Preferred)

Work Location: In person